Types Of CRM And Its Benefits And Drawbacks
CRM: CRM is a customer relationship management tool that helps you organize contact information and manage your relationships with current and prospective customers, customers, and other contacts. This is the modern version of the old Rolodex. With a good address book app like Google Contacts, you can list your contacts, add detailed contact information, make notes about each contact and find emails they sent you in Gmail. You can also organize contacts into groups, such as putting customers on one list and leads on another. A CRM application does that and more, thanks to the R in its name: Relationships. CRM apps are built around relationships. It helps you find all the contacts that work for the same company and the messages they've sent you about the job. They'll tell you who on your team most recently interacted with them, so you can get an introduction, remember what to talk about at your next meeting, and even follow messages automatically. But if you need to gain knowled...